Contact us
By phone:
(+33) 4 76 54 27 94
Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.
By Email:
Frequently Asked Questions
Orders are prepared and shipped within 1 to 2 business days, excluding weekends.
Delivery is made within 24 to 48 hours in mainland France and within 3 to 5 days for international orders.
As soon as your order is picked up by our partner DPD, you will receive a notification by email or SMS, when this service is available in your area.
Delivery is free for purchases over €200 in mainland France, and over €500 for countries in the Eurozone and internationally.
If the item received does not suit you, you have 14 days to return it.
days from the delivery date to make your return.
You have the option to exchange the item, obtain a refund
or a credit.
Returns must be made in their original condition and complete.
(packaging, accessories, instructions, etc.) accompanied by the purchase invoice,
allowing new marketing in new condition.
Please send your item to the following address: Lacroix Sports For the attention of Customer Service 9 Rue Marcel Chabloz 38400 Saint-Martin-d'Hères
Damaged, soiled or incomplete products will not be accepted. In case of
loss upon return, Maison Lacroix will not be held liable
not committed. It is strongly recommended to return your item in
recommended with acknowledgment of receipt/proof of receipt.
To make a return, contact us directly by email at: serviceclient@lacroix-sports.com.
RETURN COSTS:
In mainland France, the first return is free.
For Europe and international, return costs will be borne by the buyer.
Enjoy the Lacroix guarantee on all our products, ensuring quality and peace of mind. Order with confidence from the official Lacroix store.
The products sold are also covered by a commercial warranty against any material or manufacturing defects for a period of 2 years from the date of purchase of the item. Ensuring the replacement, repair of goods or the creation of a credit note.
It does not cover defects caused by failure to follow maintenance instructions, abnormal or incorrect use or resulting from a cause unrelated to the intrinsic qualities of the products.
If the purchase was made on a site selling second-hand items, on a private sales site or outlet, this guarantee does not apply.
For any further questions, please do not hesitate to contact customer service.
Consult the list of our stores and our resellers by following this link: https://stores.lacroix-sports.com/fr-fr .
Maintenance page
LACROIX affirms its environmental commitment by offering you a repair service, after expertise, to restore life and shine to your parts.
In case of accidental damage, please do not hesitate to contact us. We will assess possible repairs together and, where possible, restore your products.